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Applying
How long does the application take?
Roughly five minutes online, plus a 20-minute valuation visit. Most applicants see cash from our partner within about 2 hours of submitting.
Applying
Which documents do I need?
Original logbook, National ID, KRA PIN, six-month bank/M-Pesa statement, two passport photos, proof of residence.
Applying
Can I apply if my logbook is jointly registered?
Yes, provided the joint owner is your spouse or you can produce written consent. Our concierge will guide you.
Repayments
How is interest calculated?
On a true reducing balance: each month's interest is computed on the outstanding principal only.
Repayments
Can I repay early without penalty?
Yes. There is no early-repayment penalty. Pay early, pay less interest.
Repayments
What happens if I miss a payment?
You receive a courtesy call, then a written restructuring offer. Recovery is a last resort and only after due process.
Tracker & security
Is the GPS tracker discreet?
Yes. Fitted out of sight by a certified installer. It is encrypted and used only for recovery cases.
Tracker & security
Who has access to my tracker data?
Only the partner lender's compliance team, with strict retention and access controls under the DPA.
Account & contact
How do I update my contact details?
Email help@cashlog.co.ke or call +254 716 688 143. We update on the same business day.
Account & contact
Can I speak to a human?
Yes. Every customer is assigned a concierge. Call us between 7am and 9pm, seven days a week.